Cincinnati Auto Repair

The Dubwerx Experience : What You Can Expect When you Call for Automotive Service Many customers calling us for automotive service have no idea what to expect. The following should help to alleviate your concerns and fill you with confidence that your trusted Volkswagen or Audi is being properly maintained and repaired by the most qualified professionals in the field. Our Service Underwriters Have All Worked As Technicians How frustrating is it to call a shop for an automotive question only to hear that the person who is supposed to be in charge of providing you with a quote doesn’t know certain details and will have to find a technician who does? It’s incredibly frustrating and that’s why we prefer not to work that way. When you call us for automotive service, the service underwriter you speak with is sure to be knowledgeable and helpful with all advice and recommendations. No Over-Explaining You might expect a ... read more

Debunking Three Common Myths About Car Repair and Maintenance Despite what every action director likes to showcase for shock value, shooting a bullet at a car’s gas tank won’t cause the entire vehicle to explode. Similarly, using your cell phone while pumping gas won’t trigger a grand mushroom cloud of fuel-soaked carnage that spans a city block. These are popular myths film and television like to propagate because they make convenient plot devices. The truth is that cars are more resilient than most fictional portrayals give them credit for. However, that doesn’t mean you can skimp out on regular auto maintenance services, either. A good car can last you 10 years or more, but it takes plenty of preventative care on your part to make that happen. Whether it’s domestic or foreign car repair you’re after, keep in mind these popular maintenance myths to help save your engine (while saving yourself some money). Myth #1: You should always change your oil every ... read more

Top 6 Reasons Why We Don’t Recommend Customer Supplied Parts Though it’s a rare occurrence, sometimes we have customers come in with set repairs in mind and with parts already in hand. “Here,” the customers will typically say as they hand the parts over, “use these to fix my car.” We have a big problem with that type of service. Actually, we have six big problems with it. Before you go out and shop for your own automotive parts, you might want to read the following reasons why we don’t recommend it. 1. Business Model Doesn’t Support It If we allowed every customer to bring in their own parts, we wouldn’t be allowed to remain open for very long. Our shop earns a profit on the parts we supply. It would be like going into a restaurant with your own meat, vegetables and eggs and telling the owner, “Here, use these instead to prepare my meal.” The restaurant wouldn’t be open for very long if every customer did that, and it’s the same with auto ... read more

Automotive Service is Simply Incomplete Without the Proper Diagnostics A customer recently came into our shop and wanted us to fix his brakes. As is customary in our shop, we offered to conduct a complete diagnostics workup to determine the true cause of his brake failure. In our experience, most noticeable car problems are actually being caused by an underlying issue that isn’t so easy to detect. This customer was adamant that we only check the brakes and, as we never like to do, we refused to do the work. We just knew that the brakes were a symptom, not a true cause of the problem. This customer wasn’t happy, but he went to another shop where they only fixed his brakes like he requested. We weren’t surprised when the customer returned to our shop two months later. Turns out, the brakes failed again and this time the customer told us to go ahead with the full diagnostics workup. We were happy to oblige and actually did find an underlying issue. We fixed ... read more

7 Truths About Pricing Automotive Service by Phone There’s an unfortunate trend that has remained prevalent through the years that has people calling automotive repair shops in the hopes of getting an accurate quote over the phone. It sounds like a good enough idea. Call three shops and choose the shop that shares with you the lowest price for the type of service you need. While this practice may be great for saving money while holiday shopping, it’s an awful way to approach automotive service. Before you pick up the phone to call a shop for a price quote, put on the brakes and read these seven truths about pricing automotive service over the phone. You’ll be glad you did for your peace of mind and the health of your automobile. 1. Not an Accurate Process by Any Stretch of the Imagination Would you call your doctor to diagnose a serious illness over the phone? Of course you wouldn’t. Your health is important, as is the health of your a ... read more

Bring Your Volkswagen Vehicle or Audi Automobile into Dubwerx Twice a Year for a Full Inspection One of the most frequently asked questions that we get here at Dubwerx is – how often should I bring my vehicle in for proper maintenance? Our customers appreciate their German-engineered cars and they want them to last a long time, while performing optimally, just as they were intended to do. This requires proper maintenance, but many vehicle owners are confused about when they should bring their cars in. In an effort to preserve the life of your car and to ensure that your vehicle is running as efficiently as possible, we advise that you bring your Volkswagen vehicle or Audi automobile into Dubwerx at least once every two years. Let me explain why. The Average Car Driver The average driver drives 10,000 miles each year. We don’t recommend that you wait that long for a service call. When your Volkswagen vehicle or Audi automobile hits ... read more

The Concept of ‘Fix it When it Breaks’ Prevails Auto repair shops first started popping up across the landscape in the sixties. Back then, automotive maintenance wasn’t an issue. People drove their cars until wheels literally fell off, and only then would they take their vehicle into a trained mechanic. Vehicle Maintenance Plans Over time, manufacturers started creating maintenance plans for newer vehicles. These schedules can usually be found bundled with your vehicle’s operator’s manual and describe how often you should get your oil changed, tires rotated, your engine tuned up and all the rest that goes into maintaining an automobile properly. Even though these automobile maintenance plans exist, few people follow them today. It’s a sad fact that the ‘fix it when it breaks’ mentality still prevails – and this spells bad news for the modern-day automobile. Specialization Matters At Dubwerx, we are independent speci ... read more

How to Reprogram the Key Remote for your Volkswagen Vehicle or Audi Automobile Your Volkswagen vehicle or Audi automobile key remote, otherwise known as your Key FOB, can sometimes lose its programming. It might lose battery power requiring a replacement, or it might – for whatever reason – just conk out. In any case, the following will help you reprogram your key remote so that you can avoid the dealer at all costs. As you know, the dealer is going to charge you a lot of money to replace the battery and recharge the remote. The following will help you reprogram the unit at no cost and right in your own driveway. DIY Key FOB Programming Step 1: Your Volkswagen vehicle or Audi automobile came with two keys originally – a master key and a valet key. Insert the master key into the ignition and turn the key to the ‘accessory’ position. Do not start the vehicle. Step 2: Insert the valet key in the driver’s side door and turn t ... read more

The Story of the Yellow-Wheeled Volkswagen Car I should preface this story by saying that we don’t typically work on older cars here at Dubwerx. We specialize in modern Volkswagen vehicles and Audi automobiles, and by that I mean that we keep up with the constant design changes that allow us to work on many of today’s newer German-made automobiles. Direct Injection – A Common Volkswagen Vehicle Issue For instance, most newer Volkswagen vehicles have a design change called Direct Injection that is designed to improve fuel economy, but the cylinder tends to get gummed up now and again. This is a Volkswagen vehicle-specific problem that one of our independent specialist will know how to fix properly – and it’s a great case for why you should always us when it comes to maintaining or repairing your Volkswagen vehicle or Audi automobile. Back to the story. We don’t work on older cars, but this particular customer came in six months ago and ... read more

Dubwerx Now Has Extended Warranties on All Parts and Independent Service I always thought it was weird that shops that consider themselves to be of sound quality would offer warranties. If they guarantee their parts and service, why do they offer warranties at all? Yet here at Dubwerx, we’ve offered our 12 month warranties on all parts and service since we opened; and I consider our shop to be the best independently specialized service provider for Volkswagen vehicles and Audi automobiles that you’ll ever find. The fact is, warranties make our customers feel good about their service decision. As a Volkswagen car driver myself, I want to know that whoever works on my vehicle is going to back up their work with more than just their word. To make our customers feel good about their service choice, we are extending our warranties on all German-made parts and services to 3 years or 36,000 miles. Quality German-Made Parts Last Longer Some dealerships ... read more