See what our clients Say about us

want to share your
experience with dubwerx?

Leave us a review
5

Worth my drive from the other side of town because I know my car is in good hands and the customer service is excellent.

5

I've been there twice for work, and left there very satisfied twice. These guys are on it! Also when I've asked for advice related to my car, I feel I've received honest and earnest replies. Can't beat that. I recommend this shop to any VW owner who's interested in resting assured her/his car will be well taken care of .

5

I would like to have known about DubWerx a long time ago. Thanks Joe for an excellent referral. There is no substitute for specialized knowledge and experience when it comes to fixing cars. My Passat has over 220k miles in part thanks to DubWerx. I now need another VW so I have a reason to go back.

5

What an awesome find! I rarely take my car to a shop, so I spent a while looking. Adrian was very helpful and understanding my car's issue, and went out of his way to get me into a loaner car quickly. It's also nice to know they specialize in VW, I would come here for that alone, but add in awesome customer service and a good price, and I'm sticking with them.

4

Let me preface this by saying I'm confident this rating will increase over time and that this was likely an isolated incident. First trip (5/5) for an ECU reflash was great. Evan was as helpful as I needed, they got me in right when I called and had me on my way by the end of the day. The second experience wasn't stellar like the first (2/5) due to a couple communication issues that were eventually resolved. I called to receive a quote for the installation of APR's s3 k04 turbo. They initially quoted me at over double the labor of any other shop ($1300 dollars for a job that APR claims should take 6 hours on a B8 A4/A5). They said it would take ~10 hours (still $130/hr, though, which is very high). It turned out the reason for this (which is valid but unknown to me at the time) was that they hadn't performed this turbo installation on an A5 before, they had only done it on another Audi model it is meant to fit. However, it doesn't fit nearly as well on this model and takes significantly more time than the A5. After I informed them that APR publishes 6 hours as the installation time, they quickly accepted their mistake and apologized. I'm glad I was diligent in my research so that we could mutually learn, although it is concerning that they didn't know this information before me and had done so few turbo installs on an A5-type vehicle. To reconcile the mistake, they came back to me with easily the best quote I've gotten (albeit too late, I had already talked to another shop) by dropping labor to $588 and dropping product cost from $3499 to ~$3200. The owner also called me about the situation so that we could mend fences and get on the same page. After all was said and done, I don't distrust Dubwerx and will return. However, I will have to return a couple more times with smaller orders and get more experience with them before I can say, with certainty, that I fully trust their expertise. Some concise review points here: Were they ill-informed in this isolated instance? Yes. Did they quickly and humbly realize their mistake? Yes. Did they try to make amends and convince me that they learned from this experience? Yes. Were they cordial throughout the process? Yes.

Adam, please accept our sincere apology for the situation. We appreciate the review, it's one way we can help determine where to improve. Your feedback is definitely understandable. We certainly wish the market in our area allowed us to have more experience with all of APR's products! Because of your review, we are working on some way to better estimate aftermarket parts installation and increasing documentation to APR about fitment issues so they can improve their products. Looking forward to working with you again in the future and thank you for the opportunity to do so!

- Dubwerx
5

I was very (pleasantly) surprised by Dubwerx as a repair shop. Being a female car owner, whenever I have to go to a shop, which sadly seems to be quite frequently, I have felt that the guys there don't really bother to fully explain the diagnostics, or logistics, of my car problems to me, and obviously that's annoying (as I am the owner of said car and would like to know what is going on). However Dubwerx took the time to go into detail about the issues, gave a pretty accurate estimation of the costs, and how to take care of it in the future. As an added bonus I didn't feel inferior because I HAD to go to a repair shop, and I felt I could trust their word. They did seem to be a bit pricey, but foreign cars can be tricky to work on, and I would gladly pay the extra cash to come here, than to a generic non-specialist. Would highly recommend!

5

Professional and friendly guys who really know their tradecraft. I won't go anywhere else!

5

Scheduled a pre-purchase inspection and was very satisfied with comprehensive checklist that was used and time required (a little over an hour). Bought the car about two weeks ago and satisfied so far.

5

When it comes to maintaining my 2002 Jetta, I have always wanted it done right. Dubwerx has always explained to me why something needs to be fixed and how they are going to fix it before the work is done. They even notify me of upcoming repairs to expect so that I can plan on the preventive maintenance. The few times that I have had a repair emergency, they have gone out of their way to accommodate me and get me back on the road. Excellent Customer Service is what you get at Dubwerx.

5

Dealership misdiagnoses and quotes at a much higher cost in apple to apples fixes. Dubwerx team is as accurate and trusting as they come in the business of auto repair.Detailed analysis and explanation and a firm committed to doing the right thing every time sets this team apart in the highest of echelons.

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Dubwerx (513) 271-7767 For Assistance.