We are a 3 VW family, a 2003 VR6 Jetta (My baby!), a 2009 Passat (My wife's escape from her Mini Van years), and our newest addition, a 2003 1.8T Jetta Wagon,. I was referred to Dubwerx by a good friend/car enthusiast/all-around-techie. He swears by them and now I do too. Experience 1: Failing transmission on VR6. "We don't do transmission work, but here's who we use. We can arrange it or you can just deal directly with him". How refreshing to get a solid referral. Experience 2: Purchased the wagon from an individual. The car ran and looked great at purchase but quickly exhibited the band aids holding it together. We took it to Dubwerx and learned of major repairs that showed up immediately with their VW specific diagnostic equipment. Moral of the story, we should have spent $100 with Dubwerx to do a pre-purchase evaluation. Experience 3: Passat was running rough. Dubwerx is across town and my wife wanted a quick fix. She took it to a local (widely trusted but not specialized) mechanic. A coil issue was identified. They replaced only 2 of the 4 coils. Problem Solved, Right? Wrong! 3 weeks later the car relapsed with acceleration problems on the highway, 2 days before a planned trip to St. Louis. Got the car to Dubwerx on Thursday AM. They identified the defective coil as one of the new ones, a cheep Chinese replacement. Also learned the problem is a known issue with this model and Volkswagon has redesigned the coil 3 times to solve the problem (Chinese parts were V1). Dubwerx replaced all 4 coils for roughly the same price per coil we paid to the local guy, and sent us on our way by noon on Friday. Moral of the story: VW Experts guide you through potential mechanical pitfalls and give more thorough advice than you get even from a VW dealership service department (I know, I've use those places too). I highly recommend these guys and will trust them with all my VWs now and into the future.