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5

Got my car flashed with APR software. Came in to make an appointment, and they fit me in right away so I didn't have to make an extra trip. Evan made the process very easy, and was able to answer all of my questions. Great shop for your VW performance needs. Great location and customer service!

5

Ryan has been taking care of my cars for half my life. I would tow my car 200 miles rather then have someone else work on my car

5

I am surprised that any VW dealership still maintains a service department since Dubwerx opened their doors. They have serviced my 2004 Jetta turbo with top-notch professionalism. They always take the time to explain what needs to be done and provide excellent service and pricing. Should my newest VW, a 2013 Beetle turbo ever need service, I'm heading straight to Dubwerx.

5

I had heard about Dubwerx from the local independent shop that I have my wife's MB serviced at, but never had occasion to use them for anything until this past week. My 250K+ mile Jetta TDI finally needed a new clutch and I wanted to get the SMF conversion done for reliability reasons. The DMF one from the factory had lasted all 250K miles, but I had heard less than favorable reports for the replacements. The dealer I usually went to for service wouldn't do the conversion and what's more right before I was going to get the clutch replaced, I developed a boost leak. So I called up Dubwerx and explained what I was looking to get done: I need the boost leak problem diagnosed first since if that was going to be expensive to fix I needed that done first and I would nurse my clutch for another 5K miles to get the cash saved back up to pay for that. Turned out that the dealer must not have tightened all the bolts around the EGR when I had it replaced last summer and one had fallen out causing the boost leak. Since that was a cheap fix, they offered to do my clutch the very next day and set me up with a rental car. It was done late the next day right on schedule. It's only been a few days, but so far so good. With the warranty I am sure all will be fine and if not I'm sure they will make it right. I'm due for a 10K service in 3K miles and I think I'll be heading to Dubwerx instead of back the dealer.

5

We are a 3 VW family, a 2003 VR6 Jetta (My baby!), a 2009 Passat (My wife's escape from her Mini Van years), and our newest addition, a 2003 1.8T Jetta Wagon,. I was referred to Dubwerx by a good friend/car enthusiast/all-around-techie. He swears by them and now I do too. Experience 1: Failing transmission on VR6. "We don't do transmission work, but here's who we use. We can arrange it or you can just deal directly with him". How refreshing to get a solid referral. Experience 2: Purchased the wagon from an individual. The car ran and looked great at purchase but quickly exhibited the band aids holding it together. We took it to Dubwerx and learned of major repairs that showed up immediately with their VW specific diagnostic equipment. Moral of the story, we should have spent $100 with Dubwerx to do a pre-purchase evaluation. Experience 3: Passat was running rough. Dubwerx is across town and my wife wanted a quick fix. She took it to a local (widely trusted but not specialized) mechanic. A coil issue was identified. They replaced only 2 of the 4 coils. Problem Solved, Right? Wrong! 3 weeks later the car relapsed with acceleration problems on the highway, 2 days before a planned trip to St. Louis. Got the car to Dubwerx on Thursday AM. They identified the defective coil as one of the new ones, a cheep Chinese replacement. Also learned the problem is a known issue with this model and Volkswagon has redesigned the coil 3 times to solve the problem (Chinese parts were V1). Dubwerx replaced all 4 coils for roughly the same price per coil we paid to the local guy, and sent us on our way by noon on Friday. Moral of the story: VW Experts guide you through potential mechanical pitfalls and give more thorough advice than you get even from a VW dealership service department (I know, I've use those places too). I highly recommend these guys and will trust them with all my VWs now and into the future.

5

Brought my GTI in for a rough-idle issue. They did a very thorough job diagnosing and explaining the issue. Service was top-notch and very reasonably priced. I will definitely bring my car back to Dubwerx for any future repairs and maintenance.

5

After a horrible experience with Kings Volkswagen's service department (long story), I was looking for an independent shop that knew the ins and outs of my high mileage 2008 Passat. I found it in Dubwerx. The guys were very thorough, honest and priced the work fairly. They alerted me of things that I needed to watch out for if I was going to keep my car for a long time (which I am). I've found a new mechanic...one I can trust and one that knows my car. I'm extremely pleased.

5

I recently brought my aging Passat to Dubwerx to figure out a complicated & debilitating electrical problem. They were able to figure it out and fix it for a very reasonable cost. They did a great job explaining the issue with me and their recommended repair. Dubwerx will now be my new go-to place for repairs and service.

5

My first experience with Dubwerx was great. They were able to quickly diagnose a problem with my AC and provide a solution. Couldn't be happier with their service. I'll definitely be back. It's the first garage I've been happy with.

5

Great place to get your car fixed. Knowledge staff, great customer service and a fair price.

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