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5

Best. Service. Ever. After dropping several thousand dollars at the dealer who sold me a bum car, I was sick of replacing my water pump and a pal recommended this team. They found the problem that the dealer didn't: a warped head. In fact, the head honcho at the dealer spoke to Ryan (the owner) on the phone to personally congratulate him on the discovery a dealership crew had missed. Since then, I've relied on Dubwerx for maintenance as well as the usual mystery bumps and knocks. They're great at what they love best (making cars super awesome and super fast), but they're also wonderful consultants to those of us who can only afford to make sure the car keeps running. Trust them. They're the prettiest men who've ever worked on my car. But really-- trust them.

5

Fantastic shop. Friendly, professional, knowledgable service and fair pricing. They don't try to oversell you and they do great work. Even gave me a ride home and picked me up when my car was ready. Highly recommend.

5

Ryan and the entire team at Dubwerx are as good as it gets. They're incredibly knowledgable, honest, hard-working, fair, patient, professional, and their communication sets them apart. The service technicians are top-notch and the improvements they have made to their facility are solid. Unlike most shops, these guys actually own and drive the cars (the car makes) they service. Plain and simple, they know their stuff and I trust them over anyone else in the tri-state (and probably the country). I owned a 2000 Audi S4 that was highly modified and these guys were very familiar with and educated on the modifications. They knew how to work on a car that I couldn't trust anyone else in Cincinnati with. I replaced the Audi with something new and I'm actually disappointed that I'll have to deal with the dealership (as opposed to Dubwerx) for the next 2.5 years! Five easy stars. Can't thank the Dubwerx team enough for all of their help with my S4. If you have a German car, especially an Audi or VW, do yourself a favor and give Dubwerx a call. If I can hold onto my Golf R for long enough to own it out of warranty, I look forward to modifying it and servicing it with the team at Dubwerx!

5

After going to a couple places around Cincinnati to get my Golf fixed, I found Dubwerx. It's safe to say that I won't be going anywhere else for repairs. The staff is helpful and super friendly. They answered every question I had without pushing unneeded repairs.

5

Awhile back I posted that our Jetta had finally crossed the 100,000 mile mark. It was at that time that I was alerted to a piece of maintenance that we had neglected to have done, replacing the timing belt. I believe it is recommended to be replaced at 60-100k, so we were well overdue.After talking it over with my dad, it was decided that replacing the belt was more work than we wanted to take on ourselves (with him doing the work and me mostly supervising). So I made a few calls to area service shops and even a dealership to get quotes. A couple of places, the dealership included, gave me a roughly $750 to $800 quote for the work (replacing belt and tensioner along with water pump, serpentine belt, and replacing the coolant). The last place I called, Dubwerx, wanted to see the car before providing a quote.So I drove the car down to them a couple of Fridays ago for them to take a look at it. After an hour or so inspection I was given their price for the same replacement service the other guys offered, but their price was only $670. Since they work only on Volkswagen and Audi cars, I guess they are able to perform the job quicker than others and do it at a lower cost. My decision was made immediately and I scheduled an appointment to have the replacement done.We dropped the car off to them last Wednesday evening so they would have it first thing Thursday morning. About 4pm on Thursday I got a call from the service director telling me that it would be done and ready for pickup before their 5:30 closing. I asked if I could leave it again overnight and pick it up on Friday morning, which was not an issue. The car was running great (just as it was) after picking it up the next day. I experienced wonderful service at Dubwerx and I will not hesitate to take my car back to them in the future.

5

Dubwerx is so awesome! Every single person who has helped me is super knowledgeable and goes above and beyond to help me!

5

The team at Dubwerx are smart, efficient and professional. My Audi has some very complex systems. Dubwerx does a great job of getting to the heart of any system problems. They are great communicators and the cost is fair for the value received. I highly recommend Dubwerx to anyone with a VW or Audi.

5

My experience with Dubwerx has always been above my expectations. The customer service, knowledge and workmanship is as good as it gets.

4

I'm new to dubwerx but the guys are nice and know their stuff. My only gripe is they seem really busy... but one of them took the time to research something for me anyways. Great bunch at dubwerx

5

Dubwerx is not the most elegant, conveniently located, or accessible (in terms of work hours) shop, but they are the best around. Every time I deal with them, they take the time to satisfy me as a customer and my technical curiosities. They've gone out of their way to help solve problems that were not theirs to solve and always charge a fair price to do it. Kudos to Ryan, Doug, and the rest of the guys at Dubwerx.

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