Dubwerx Frequently Asked Questions
DO I NEED TO MAKE AN APPOINTMENT?
You are welcome to stop by anytime during business hours. For service to your vehicle, we will be able to offer you a higher level of service if you let us know in advance what your needs are, and when you would like to bring your vehicle to Dubwerx in Cincinnati. If you have any type of emergency, please do not hesitate to bring your vehicle to our auto repair shop right away. If your car is not able to be driven safely, a towing service will take care of all of the details in safely transporting your Volkswagen, Audi, or Porsche automobile.
DO YOU PROVIDE ESTIMATES?
Yes. On independent maintenance services, we are happy to provide an estimate. On auto repairs and diagnostics, we will need to see your vehicle in person in order to provide you with the most accurate estimate. Once we see your vehicle and create a comprehensive estimate, we will get your approval before any work begins. Do not be fooled by other shops estimating repairs over the phone; 99% of the time it simply isn’t possible to give an accurate repair estimate without seeing the vehicle and diagnosis by a trained auto technician. We have had many vehicles with very high repair estimates come here only to find it was something small. We have also had other estimates for a small job miss something big. What you need is accuracy, and Dubwerx can provide it for you. Call us today with any questions you may have.
WHAT ARE YOUR WARRANTIES FOR INDEPENDENT SERVICE AND PARTS?
We provide the Dubwerx exceptional 3-year/36,000-mile warranty on OEM replacement parts that we sell for your Volkswagen, Audi, or Porsche automobile. If that part fails during that period, you pay nothing, and we cover the parts and labor. We warranty the craftsmanship of our auto technicians for life. However, Dubwerx must perform all warranty work. Contact us for more information regarding our warranty on performance and or used parts.
WHAT KIND OF PARTS DO YOU USE, AND CAN I PROVIDE MY OWN PARTS?
90% of our parts are German-made from original suppliers to VW, Porsche, and Audi automobiles. Exceptions would be domestically sourced items that we have determined to be of high quality. We will not install parts provided by the customer.
SCHEDULED MAINTENANCE FOR VOLKSWAGEN, PORSCHE, AND AUDI AUTOMOBILES
We can perform all regular and preventative maintenance for your vehicle. Regularly scheduled maintenance must be completed to maintain your warranty, but you do not have to go to the dealership for this service. Our invoice is proof-of-service in case of any warranty claim.
A WARNING LIGHT CAME ON, WHAT SHOULD I DO?
Refer to your owner’s manual. But in general, a red or flashing light indicates you should pull your car over immediately, turn it off, and have it towed. An orange or yellow light indicates a problem, and you should contact Dubwerx for an appointment.
Two-thirds of all vehicles are fitted with an engine timing belt that requires replacement between 60,000 and 100,000 miles. On many of these vehicles, a timing belt breakage can result in thousands of dollars in engine damage. If you have purchased a used Porsche, Volkswagen, or Audi automobile and do not have records of the timing belt being changed, we can inspect your vehicle and determine if it is due for replacement.
1.8T and 2.0T ENGINE ISSUES
The oil sludge problem is a well-documented issue with the 1.8-liter turbocharged engine as found in the VW Passat 1.8T, and the Audi A4 1.8T automobiles. See our description on the oil change page. See our blog page or call for the latest concerns with VW/Audi 2.0t engines seen in many models 2009 and newer.
Most Porsche, VW, and Audi vehicles with automatic transmissions made after 1996 are considered “maintenance free” and are not recommended to have fluid or filter changes for the duration of their lives. We disagree, to a point. If your car has low enough miles, we think regular fluid and filter changes may extend the life of your transmission. However, on higher mileage transmissions, we do not recommend any service, due to the possibility of the transmission performed worse! Please contact us for further information regarding service for your make and model.
With the purchase of used Porsche, Volkswagen, or Audi automobiles, many dealerships offer extended warranties for an additional cost. Many typically cost between $500 and $2000 and can be hidden at the price of the car. They have very little value, and Dubwerx does not recommend them! If you read the fine print, there are so many limitations that you are unlikely to recoup your investment unless you have a major engine failure. And you can avoid a major engine failure by having your used Volkswagen, Audi, or Porsche automobile inspected before you buy it and maintained properly while you own it. There is no substitute for having a used vehicle inspected before you buy it.