My 2012 Audi Q5 was in for service at the Audi dealership and we received some surprising and costly (~$9k) recommendations for fixing what we initially believed to be minor issues. A family friend highly recommended we get a second opinion from Dubwerx so I called and set up an appointment. Calling in was quite a different experience from the typical dealership service department or local body shop. First, the background was completely quiet; no banging, no loud fans, no voices yelling in the background. Second, Liam listened to my concerns, analyzed the issues the dealership had provided, and gave an honest and detailed opinion on what he believed may be going on. Not the typical "well, bring it in and we'll see what's going on" response I'm used to getting. I was able to get my vehicle in almost immediately and was again very impressed upon entering their facility. Clean, quiet, and very office like. After leaving my vehicle with them, I received a call back on their diagnostic testing results sooner than expected with a detailed and thorough description of the issues and the costs to fix them (which included several other small issues not mentioned by the dealership but still ~$1500 less than the dealership). Although we ultimately didn't choose to have the vehicle repaired (repairs were more than the value of the vehicle), I could not have been more impressed by Dubwerx. Great communication, professional and knowledgeable staff, affordable repairs, beautiful facilities, and courteous follow-up after the fact. Thanks!
Thank you for your review Matthew! We appreciate the feedback and are glad we could lend a helping hand. If anything else comes up, just let us know. Until then, thank you again for the business and we hope to see you sometime in the future!