I had my 2009 A8L in for scheduled service and the water pump replaced. As has been my experience with this team for multiple years, the service, staff and attention to detail is unmatched IMO. I really appreciate the level of customer service. Also, I really appreciate that the tech(s) that work on my car treat it with respect - it always comes back from the shop clean, radio stations/settings where I left them etc. You can trust this team to be honest and thorough - I have no reason to go anywhere else! Honestly the only reason I have kept this car so far out of warranty (I purchased it CPO in 2012) is because I have a shop that I trust will keep me in good service and will honestly tell me when it's time to sell my beloved car!